Return Management
Our RMA software support curstomer service. marketing, and logistics in the management of returns (RMA = Return Material Authorization). RMA can be used as a stand-alone system or it can – with even higher efficiency – be linked to to a warehouse, factory and logistics system, for example to CAL’s TransControl. RMA is supporting a variety of tasks that are critical for fast and efficient handling of returns.
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registration of RMA requests |
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comparison with prior orders and shipments |
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e-mails requests to product marketing for internal authorization (RMA) |
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instruction letter to the customer (fax, email or letter) to communicate the approval of the RMA and to provide the customer with shipping instructions |
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tracing of the RMA status, overdue responses from product marketing and pending returns from customers |
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pre-alert of the return shipment to the receiving factory or customer care center |
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statistics to analyze causes for returns and cycle times |
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fast database, also capable of handling large amounts data.
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RMA: The upper form shows the RMA header, below is the item. RMA is available in English and German.